Privacy Policy

identity-friction.com · Last updated: May 2026

1. Data Controller

Knoll Coaching
Ivo Knoll
N. Cusanusstr. 10
39031 Bruneck (BZ), Italy

2. General Information

Protecting your personal data is a priority for us. We process your data exclusively on the basis of applicable legal provisions, in particular the General Data Protection Regulation (GDPR), the Italian Data Protection Code (D.Lgs. 196/2003 as amended), and the ePrivacy Directive.

This privacy policy informs you about the nature, scope, and purpose of personal data processing on our website.

3. Hosting

Our website is hosted by IONOS SE (Elgendorfer Str. 57, 56410 Montabaur, Germany). When you visit our website, technical access data is automatically collected (server log files):

IP address (anonymised where possible)
Date and time of access
Page or file accessed
Browser type and operating system
Referrer URL

Legal basis: Art. 6(1)(f) GDPR (legitimate interest in the technical provision and security of the website).

Server log files are deleted after no more than 30 days, unless further retention is required for evidentiary purposes.

4. Contact Form

When you contact us via the contact form on our website, the following data is processed:

Name
Email address
Message content
Time of enquiry

Purpose: Processing your enquiry and subsequent communication.

Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures) or Art. 6(1)(f) GDPR (legitimate interest in responding to enquiries).

Retention: Your data will be deleted once your enquiry has been fully resolved, unless statutory retention obligations apply.

5. Identity Autopsy (Assessment via Typeform)

We offer a self-assessment tool ("Identity Autopsy") on our website, provided through the service Typeform.

Provider: TYPEFORM S.L., Carrer Bac de Roda 163, 08018 Barcelona, Spain.

Data processed:

Your responses to the assessment questions
Email address (if provided)
Technical data (IP address, browser type)

Purpose: Conducting the self-assessment and, where applicable, individual follow-up.

Legal basis: Art. 6(1)(a) GDPR (consent) and Art. 6(1)(b) GDPR (pre-contractual measures).

Note: Typeform may process data on servers outside the EU. Typeform is certified under the EU-US Data Privacy Framework and ensures an adequate level of data protection. For more information, see Typeform's privacy policy: typeform.com/privacy-policy

6. Email Communication (Brevo)

If you subscribe to our newsletter or email communications, we use the service Brevo (formerly Sendinblue) for delivery.

Provider: Brevo (Sendinblue GmbH), Köpenicker Str. 126, 10179 Berlin, Germany.

Data processed:

Email address
Name (if provided)
Time of registration
Open and click behaviour (for optimisation)

Purpose: Sending newsletters, updates, and relevant communications.

Legal basis: Art. 6(1)(a) GDPR (consent). Registration uses a double opt-in procedure.

Withdrawal: You may withdraw your consent at any time by using the unsubscribe link at the bottom of each email or by contacting us directly.

Note: Brevo processes data on servers within the EU. More information: brevo.com/legal/privacypolicy

7. Video Conferencing (Zoom)

For events and personal conversations, we use the video conferencing service Zoom.

Provider: Zoom Video Communications, Inc., 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113, USA.

Data processed:

Name and email address (upon registration)
Audio and video data during the meeting
Chat messages (if used)
Technical connection data

Legal basis: Art. 6(1)(b) GDPR (contractual performance) or Art. 6(1)(f) GDPR (legitimate interest in efficient communication).

Note: Zoom is certified under the EU-US Data Privacy Framework. More information: zoom.us/privacy

8. Web Analytics

We deliberately use privacy-friendly, cookie-free analysis methods on our website. Should an analytics service be employed, it will be configured so that no personal data is processed and no cookies are set.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest in improving our offering).

9. Cookies

Our website is designed to function largely without cookies. Technically necessary cookies may be used to ensure the basic functionality of the website.

Where third-party services (e.g. Brevo forms, Typeform) set their own cookies, these are only loaded with your prior consent.

Legal basis for technically necessary cookies: Art. 6(1)(f) GDPR.

Legal basis for optional cookies: Art. 6(1)(a) GDPR (consent).

10. Your Rights

You have the right at any time to:

Access (Art. 15 GDPR): Information about your stored data.
Rectification (Art. 16 GDPR): Correction of inaccurate data.
Erasure (Art. 17 GDPR): Deletion of your data, provided no retention obligation exists.
Restriction (Art. 18 GDPR): Restriction of processing under certain conditions.
Data portability (Art. 20 GDPR): Receive your data in a machine-readable format.
Objection (Art. 21 GDPR): Object to processing based on legitimate interests.
Withdrawal of consent (Art. 7(3) GDPR): At any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise your rights, please contact: office@knoll-coaching.com

11. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is:

Garante per la protezione dei dati personali
Piazza Venezia 11
00187 Roma, Italy
garanteprivacy.it

Alternatively (Austria):

Österreichische Datenschutzbehörde
Barichgasse 40-42
1030 Wien, Austria
dsb.gv.at

12. Changes to This Privacy Policy

We reserve the right to update this privacy policy as needed to reflect changes in legal requirements or our data processing practices. The current version is always available on this page.